Order Cancellation Policy

Omnilevantx (hereinafter referred to as “we”) provides the following order cancellation terms to ensure clear and efficient order management. Please review the policy carefully before requesting a cancellation.

1. Cancellation Conditions

• Orders can be cancelled if they have not been shipped within 48 hours after placement.

• Orders that exceed 48 hours or have already been shipped cannot be cancelled.

• If the order has already been shipped, you may wait for delivery and then contact us to request a return and refund. For more details, please refer to the Return & Exchange Policy.

2. Cancellation Process

Step 1: Submit Request
Contact our customer support team via email or phone and provide your order number, payment proof, and relevant details for verification.

Step 2: Review & Confirmation
We will review your request promptly. If approved, we will notify you of the result and proceed with the cancellation process.

Step 3: Refund Arrangement
Once confirmed, the refund process will be initiated immediately according to your original payment method.

3. Refund Information

Refunds will be returned to the original payment method used at checkout, including American Express, JCB, Mastercard, Discover, Diners Club, VISA, and others.

Processing time is typically 2–4 business days depending on the payment provider. If the refund is delayed beyond this period, please contact us for assistance.

For more refund-related details, please refer to the Refund Policy.

4. Contact Information

Contact Address: 1249 N BENTALOU ST UNIT HOUSE, BALTIMORE, MD 21216, United States
Customer Service Phone: +1 (917) 362-2183
Customer Service Email: hello@omnilevantx.com
Service Hours: Monday to Friday, 9:00–18:00 (EST)