Shipping Policy

These Shipping Terms apply to all online orders placed through Omnilevantx (hereinafter referred to as “we”). The following information explains how orders are processed, shipped, and delivered within the United States.

1. Shipping Coverage

We currently only provide shipping services within the United States. All orders must be delivered to addresses located within the U.S. International delivery is not supported at this time.

2. Shipping Fee Policy

Shipping fees are automatically calculated based on the order amount:

• Orders of $150 USD or more (including $150) qualify for free shipping;
• Orders under $150 USD will incur a flat shipping fee of $3.99 USD.

3. Order Processing Cut-Off Time

Order processing follows Eastern Standard Time (EST):

• Business hours: Monday to Friday, 9:00–18:00 (EST)
• Orders placed and completed before 18:00 will be processed on the same day
• Orders placed after 18:00 will be processed on the next business day
• Orders placed on non-business days will be processed on the next available business day

4. Order Processing Time

Once an order is confirmed, it will enter the preparation stage. Processing typically takes 1–3 business days before dispatch.

5. Delivery Timeframe

After shipment, the estimated delivery time is 5–9 business days. Delivery times may vary depending on destination and operational conditions.

6. Shipping Carriers

We work with reliable logistics providers to fulfill deliveries, including:

• UPS
• FedEx
• DHL

7. Order Tracking

After placing an order, you will receive a confirmation email containing your order number and related details.
You may track your order status via the “Track My Order” page on our website by entering your order number along with the email address or phone number used at checkout.

8. Liability and Responsibility

(1) Shipping Issues
If your package arrives damaged, incomplete, or is lost in transit, please contact us as soon as possible with relevant evidence. We will assist in resolving the issue.

(2) Order Changes and Cancellations
Once an order has entered processing or shipping stages, modifications or cancellations may no longer be guaranteed. Please review your order carefully before submission.

(3) Address Accuracy
It is your responsibility to ensure that all shipping information is accurate and complete. We are not responsible for delays or delivery failures caused by incorrect address details.

9. Delivery Inspection Notes

Upon delivery, please inspect the packaging for any visible damage or irregularities. If any issues are found, please document them and contact us promptly for assistance.

10. Customer Support Information

Contact Address: 1249 N BENTALOU ST UNIT HOUSE, BALTIMORE, MD 21216, United States
Customer Service Phone: +1 (917) 362-2183
Customer Service Email: hello@omnilevantx.com
Support Hours: Monday to Friday, 9:00–18:00 (EST)